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Define the Problem First.

It seems obvious, but how many modern times have we absent to a problem-solving engagement and the talk started next to any whose defect was it or an averment nearly the decent solution?

Instead, talk about what the snag is-what went wrong, what the symptoms are, what the contact on your conglomerate and your customer's enterprise is. These are the things that human knows at this barb in the idiosyncrasy finding route. If the cause is not you, and you're principal the problem-solving effort, you condition to do whatever research to find out. No guesses or assumptions allowed: the catch characterization essential elasticity the facts manifestly and accurately.

Write it downward. Writing the bother downbound forces you to name it carefully, entirely and unambiguously. The subject matter is a valued implement to relief centering your squad on the real challenge and spurn wasting circumstance on orthogonal issues. Everyone who reads it should construe what the tribulation is and why it's esteemed. No track and field ahead, either: you don't cognise yet what caused the hitch such less what you will do to fix it.

The graphic authentication can as well be in use as a "sales tool" to cover what bother you're resolution and why it's eventful. Use it to kind secure you have the give your support to you'll have need of from management, your bargain hunter and any remaining key players. This is specially all-important if the weightiness of the difficulty is not universally comprehended or recognised.

The nuisance is characterized once one and all who reads your puzzle statement, as well as you, understands what will be assorted once the breakdown is resolved and your squad agrees that it describes the correct bother.

copyright 2007. Jeanne Sawyer. All Rights Reserved.

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